Last updated: August 2024
Welcome to HookShort (the “Platform”). The Platform is provided
and controlled by FLUFFY CREATION LIMITED (“HookShort”, “we” or
“us”). We are committed to protecting and respecting your privacy.
By accessing or using our website, services, applications,
products and content (that include but are not limited to the
Platform) (collectively, the “Services”), you acknowledge that you
have read this Privacy Policy ("Policy") and that you understand
how we will collect, use and process your personal information. If
you do not agree with this Policy in general or any part of it, we
recommend that you do not use our Services. Capitalized terms that
are not defined in this Policy have the meaning given to them in
the Terms of Service available at
terms-and-conditions .
If you have any questions about how we use your information please
contact HookShortservices@gmail.
We may collect and use the following information about you:
● Information you give us. You give us information about you when
you register for and/or use the Platform, including your name,
birth date, gender, social media login details, telephone
number(only if you register with your phone number) and your
photograph as well as your language selection. In addition, this
category will include your profile, the comments you make on our
Platform (including any Virtual Items you contribute to any user
or user-generated content), and account details, including but not
limited to, your Apple, Google or any other third-party payment
channel account where required for the purpose of paying. It also
includes user-generated content, photographs and other content
that you choose to upload on our Platform.
● Information you choose to share from your social networks. If
you choose to link your social network or public forum account
(e.g. Facebook, Twitter, Instagram, or WeChat) to the Platform,
you will provide us or allow your social network to provide us
with information from your social network or public forum
accounts. This data will include information relating to your use
of the Platform on such public forums and/or social networks. For
further information as to how and for what purpose the social
network provider processes your data, please see the relevant
privacy policies of these social network providers.
● Technical Information we collect about you. We automatically
collect certain information from you when you use the Platform,
including your IP address, location-related data (as described
below) or other unique device identifiers, your browsing history
(including content you have viewed in the Platform), your mobile
carrier, time zone setting, mobile or device information including
the model of your device, your screen resolution, operating system
and platform and information regarding your use of the Platform,
and list of applications.
● Behavioural information we collect about you: We also collect
information regarding your use of the Services, e.g. your comments
on our Platform or any other user-generated content and content
that you generate through and upload on our Platform, your
behaviors in the games of the Platform. In addition, we link your
subscriber information with your activity on our Platform across
all your devices using your phone number or social media log-in
details. We collect engagement scores (“likes”, comments, repeated
views) and related users based on your behaviour. Finally, we
collect opt-ins and communication preferences.
● Location data. When you use the Platform on a mobile device, we
may collect information about your location. With your consent, we
may also collect Global Positioning System (GPS) data and mobile
device location information. And such GPS data is used to confirm
your city and ONLY the city information will be transferred to the
server.
● Information from third parties. We will also receive information
from third parties (such as advertising networks and analytics
providers) and from other sources, including business directories
and other commercially or publicly available sources.
● We collect and process (which includes scanning and analysing)
information you provide, including any personal information, in
the context of composing, sending, or receiving messages (that
means the content as well as information about when the message
has been sent, received and/or read and the participants of the
communication) through our Service's messaging functionality.
Please be aware that messages sent to other users of our Service
will be accessible by those other users and that we are not
responsible for the manner in which those users use or disclose
messages.
● When you upload a content to the Platform (“User Content”), you
automatically upload certain metadata that is connected to the
User Content. In essence, metadata describes other data and
provides information about your User Content that will not always
be evident to the viewer. In connection with your content the
metadata can describe how, when and by whom the piece of User
Content was collected and how that content is formatted. It
further includes information such as your account name or user ID
number that enables other users to trace back the content to your
user account. Metadata will further consist of additional data
that you chose to provide with the content, e.g. any hashtags used
to mark keywords to the content or comments.
● Purchase a membership package. Your purchase will be completed through
your Apple iTunes account, Google Play account, or other authorized payment
methods. We will not collect any financial or billing information related to these
transactions. Please refer to the relevant terms and notices regarding the
handling of such data. In order to correctly credit your account with the
corresponding membership value, we will record the purchase you made, the
time of purchase, and the amount spent.
● We and our service providers and business partners use cookies
and other similar technologies (“Cookies”) to automatically
collect information, measure and analyze which web pages you click
on and how you use the Platform, enhance your experience using the
Platform, improve the Platform. Cookies are small files which,
when placed on your device, enable the Platform to provide certain
features and functionality. You may be able to refuse or disable
Cookies by adjusting your browser settings. Because each browser
is different, please consult the instructions provided by your
browser. Please note that you may need to take additional steps to
refuse or disable certain types of Cookies. For example, due to
differences in how browsers and mobile apps function, you may need
to take different steps to opt out of Cookies used for targeted
advertising in a browser and to opt out of targeted advertising
for a mobile application, which you may control through your
device settings or mobile app permissions. In addition, your
opt-out selection is specific to the particular browser or device
that you are using when you opt out, so you may need to opt-out
separately for each of browser or device. If you choose to refuse,
disable, or delete Cookies, some of the functionality of the
Platform may no longer be available to you.
On our Platform, we use third-party analytics tools to help us
measure traffic and usage trends for the Services. Traffic refers
to the different data flows surrounding activities of the users on
the Services. These tools, for example, collect information sent
by your device or our Services, including the pages you visit,
add-ons, and other information that assists us in improving the
Service. The information will be used to report and evaluate your
activities and patterns as a user of the Platform to provide
services in accordance with these activities.
We will use the information we collect about you in the following
ways:
● to administer the Platform (i.e. to provide our Services to you)
and for internal operations, including troubleshooting, data
analysis, testing, research, statistical and survey purposes (i.e.
to guarantee the Platform’s stability and security) and to solicit
your feedback;
● to allow you to participate in interactive features of the
Platform, when you choose to do so;
● to personalise the content you receive and provide you with
tailored content that will be of interest to you;
● to improve and develop our Platform and conduct product
development;
● to provide you with services based on the country settings you
have chosen, such as the content that is related to the country
settings;
● to allow other users to identify you via the "Find user"
function as a user of the Service, to allow you to find other
users and to connect with them on the Platform, and to support the
socializing function of the Services;
● to provide you with your profile information to send to anyone
you choose and to enable you to participate on the Platform and
interact with other users;
● to allow other users to connect with you and interact with you
via the game function of the Platform;
● to make your information available to other users in accordance
with the privacy settings you chose for the respective
information;
● to show you content that is similar to content you liked or
interacted with (by commenting and/or watching the content),
content from your region as well as content from users you follow;
● to enable our messenger service to function and you can choose
to delete any information in this regard on your discretion via
the clear cache function within the Platform’s settings, and to
help us detect abuse, fraud, and illegal activity on the Platform;
● to notify you about changes to our Services;
● to communicate with you;
● to provide you with user support;
● to comply with applicable laws and requests made by regulatory
authorities; and to enforce our terms, conditions and policies.
We will share your information with the following selected third
parties:
● cloud storage providers to store the information you provide and
for disaster recovery services, as well as for the performance of
any contract we enter into with you;
● Analytics and search engine providers that assist us in the
optimisation and improvement of the Platform;
● IT service providers; and
● Our data center and the servers of our host providers.
We will also share your information with any member, subsidiary,
parent, or affiliate of our corporate group, only for the purposes
set out above, to assist in the improvement and optimisation of
the Platform, in order to prevent illegal uses, increase user
numbers, development, engineering and analysis of information or
for our internal business purposes.
We will share your information with law enforcement agencies,
public authorities or other organizations if legally required to
do so, or if such use is reasonably necessary to:
● comply with legal obligation, process or request;
● enforce our Terms of Service and other agreements, policies, and
standards, including investigation of any potential violation
thereof;
● detect, prevent or otherwise address security, fraud or
technical issues; or
● protect the rights, property or safety of us, our users, a third
party or the public as required or permitted by law (including
exchanging information with other companies and organisations for
the purposes of fraud protection and credit risk reduction).
If you have registered for an account, you may access and update
certain personal information that you have provided to us by
logging into your online account and using the features and
functionalities available there.
You can switch off location information functionality on your
mobile device if you do not wish to share your GPS or mobile
device location information with us.
In addition, you can also reach out to our dedicated email
hookshortservices@gmail.com to request us to delete the personal
information we hold about you within the Platform, or remove your
account with us, subject to certain terms and conditions and
applicable laws.
We take steps to ensure that your information is treated securely
and in accordance with this Policy. Unfortunately, the
transmission of information via the internet is not completely
secure. Although we will do our best to protect your information,
for example, by encryption, we cannot guarantee the security of
your information transmitted through the Platform.
We have appropriate technical and organizational measures to
ensure a level of security appropriate to the risk of varying
likelihood and severity for the rights and freedoms of you and
other users. We maintain these technical and organizational
measures and will amend them from time to time to improve the
overall security of our systems.
Please note that the Platform DOES NOT know your account
information of your Facebook, Twitter, Instagram, or WeChat, as
these third parties only communicate via specific encrypted token
with the Platform. And if you registered with phone number, you
are the ONLY user to view it in the Platform.
Please note that the profile is public, your posted content could
be visible to anyone on the Platform unless you select
“Friends”(only your friends can view) or “Private”(only yourself
can view), and it may also be accessed or shared by other users as
well as third parties such as search engines, content aggregators,
etc.
Besides, we advise that you switch on “Need approval to be my
friend” in “Privacy” settings.
We use the following criteria to determine the period for which we
will keep your information:
● our contractual obligations and rights in relation to the
information involved;
● legal obligation(s) under applicable law(s) and regulations to
retain data for a certain period of time;
● statute of limitations under applicable law(s);
● our legitimate business purposes; and disputes or potential
disputes.
After you have terminated your use of our Services, we can store
your information in an aggregated and anonymised format.
Notwithstanding the foregoing, we can also retain any personal
information as reasonably necessary to comply with our legal
obligations, allow us to resolve and litigate disputes, and to
enforce our agreements.
The Platform is not directed at children under the age of 13. If
we find that personal information has been collected from people
under the age of 13, we will delete that information and terminate
that person's account. If the law of the user's residential area
has special provisions for users over the age of 13 to use the
platform and for the platform to collect the personal information
of users over the age of 13, we will comply with the provisions of
the local law. If you think we collect information about children
under the age of 13 or that is prohibited by local law, please
contact us at hookshortservices@gmail.com.
We will generally notify all users of any material changes to this
Policy, through a notice on our Platform. However, you should look
at this Policy regularly to check for any changes. We will also
update the “Last Updated” date at the top of this Policy, which
reflects the effective date of the Policy. Your continued access
to or use of the Services after the date of the updated Policy
constitutes your acceptance of the updated Policy. If you do not
agree to the updated Policy, you must stop accessing or using the
Services.
When you provide personal information to us via the Platform, it
is stored on a cloud server located in
hookshortservices@gmail.com. We will implement appropriate
measures to ensure that your personal information remains
protected and secure when it is stored on the cloud server.
Questions, comments and requests regarding this Policy should be
addressed to:
● FLUFFY CREATION LIMITED
Email Address:HookShortservices@gmail.com
Attention: Privacy Policy